Delivery & Returns

UK Deliveries

We offer free UK delivery on all orders of £150 and over, otherwise shipping is charged at a flat rate of £3.50. All UK orders are delivered via Royal Mail tracked service, please allow 2-3 working days for delivery. Your tracking details will be sent to you via email notification once your order is on its way.

International Deliveries

Delivery prices and times vary depending on your location, please follow the checkout process for exact costs and estimated delivery times. Your tracking details will be sent to you via email notification once your order is on its way.

International customers (including Europe) may be charged additional fees by their own customs.

Click & Collect

Click & Collect service will be available once our store opens in Spring 2026!

Returns & Exchanges

Conditions of return:

Unwanted full price and sale items must be returned to us in their original condition within 14 days of receipt. This is inclusive of all original packaging, with any tags or hygiene seals still in tact. Items packaged in a box (e.g footwear) must also be repackaged in an outer box or bag for protection. Please ensure any fragile items are repackaged appropriately to prevent any damage that may occur in transit. Returned items that fall outside of these conditions may not be eligible for a refund or exchange. For hygiene reasons we cannot accept returns of underwear and socks.

Returns:

Items purchased online can be returned or exchanged by requesting a return on the customer account. Customers are responsible for the cost and safe return of goods. When returning items to us, we strongly advise using a tracked service and kindly ask that customers retain proof of postage until we have confirmed the return and issued the appropriate refund / exchange. Please also note that delivery charges will not be refunded.

Returning to store:

Available Spring 2026!

Bulk Purchases:

Bulk purchases, especially those made for styling purposes, are generally not eligible for returns. Due to our limited stock and the impact of bulk orders on our inventory, we are unable to accept returns for these items in most cases.

Exchanges:

We are unable to exchange online orders. If you wish to change a size or item please return the unwanted item and re-purchase the desired alternative. Otherwise contact us via email with any queries and we will be able to assist.

Faulty Items:

Please email us at info@acte-store.com and include your name, order number and the nature of the fault. 

Refunds:

All refunds will be issued back to the original payment method, within 7 working days of receipt.

Cancelling Your Order

We will always endeavour to process and deliver your order as quickly as possible, should you wish to cancel your order, please contact us immediately at info@acte-store.com.

If your order has already been dispatched, we will not be liable for the cost of post and packaging.